• All bookings require credit card details to be securely kept on file through our booking software Fresha. This is a requirement in order to confirm appointments. 
• Canceling/rescheduling within 48hrs of your appointment start time will result in 50% of the total appointment cost being payable before rebooking. 
• Late arrivals (5 minutes or later) will automatically forfeit their appointment and the total of the appointment value is payable before rebooking.
• NO SHOWS will incur a 100% cancellation fee and will be required to contact us with 24 hours or any future bookings will also be cancelled.

There is no fee applicable if you cannot attend your appointment due to illness. 

 

Thank you, we appreciate your trust, respect and understanding. 

We are happy for you to bring in small children (2 very well behaved humans max) if they are ok to sit quietly and chill in the waiting area. We also kindly ask that you do not provide any texters or permanent markers to them while waiting. If your treatment is longer then half an hour or requires you to have your eyes closed (Lash tinting, lifting, LED etc) we ask that you do not bring in any young children. If you choose to have a baby on your lap for your brow service that is totally fine however we can not guarantee the result of the treatment if the child was to move or obstruct the therapist at any time throughout the service. If your child begins to scream or cry or disrupt the other clients we ask that you take your child into the courtyard or outside until they have calmed down (this will obviously eat into your appt time). Otherwise we may need to cut your appt short. Thank you so much for understanding. We love and respect all our mums and dads but we do need to consider the comfort of other clients and the stress levels of our staff.

Last Updated: 06.09.2024

At The Lab we are committed to also protecting your buns! This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, website, and studio. By using our services, you agree to the practices described below.

1. Information We Collect

We collect the following types of personal information to provide you with our brow, lash, and skin services:

• Personal Identification Information: Name, email address, phone number, and other contact details provided when booking appointments.
• Service Information: Details regarding the treatments you receive, preferences, and any relevant health information (e.g., allergies) you provide to ensure the safety and customization of services.
• Payment Information: Billing information, including credit/debit card details, which are collected through a secure third-party payment processor.
• Technical Data: IP address, browser type, and device information, collected when you visit our website to enhance user experience.

2. How We Use Your Information

We use your personal data to:

• Schedule and manage appointments.
• Customize treatments based on your preferences and health needs.
• Process payments securely.
• Send reminders, updates, and promotional offers (if you have opted in).
• Improve our services, website, and customer experience.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties to facilitate our services, such as:

• Payment processors for transaction handling.
• Marketing platforms to send newsletters or offers (with your consent).
• Legal authorities if required by law.

4. Data Security

We prioritise the security of your personal data and implement appropriate security measures to protect against unauthorised access, alteration, or disclosure. Payment details are processed through encrypted channels and stored securely by our third-party provider.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.
• Request the deletion of your data, subject to legal obligations.

To exercise any of these rights, please contact us.

6. Cookies and Tracking

We use cookies and similar tracking technologies on our website to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Alkimi Pty Ltd t/a The Lab
Level 1/18-30 Franklin street Griffith ACT 2603
hello@the-lab.com.au
0437334600